Refund policy

At CozyFeastBowl, we want you to shop with confidence. We offer free returns and refunds within 30 days of delivery, subject to the conditions below.

1. 30-Day Returns

You may request a return within 30 days of receiving your order. Items should be returned in their original condition with all included accessories and packaging where reasonably possible.

To start a return, contact support@cozyfeastbowl.shop with your order number and reason for return.

2. Free Returns

Eligible returns within the 30-day period are free of charge. Please contact us before sending your product back so we can provide the appropriate return instructions.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible. Please include your order number, a description of the issue, and photos when applicable.

After reviewing your request, we may provide a replacement, refund, or other appropriate solution.

4. Refunds

Once your eligible return has been received and approved, your refund will be issued to your original payment method.

Processing times may vary depending on your bank or payment provider.

5. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible. Orders that have already been processed or shipped may not be canceled. You may still request a return after delivery.

6. Shipping

We provide free worldwide shipping, with an estimated delivery time of 7–10 days. Delivery times may occasionally vary due to carriers, customs, weather, holidays, or other circumstances outside our control.